Effective Date: June 2026
Last Updated: June 2026
App: Furs — Your Pet's Fur-sonal Diary
1. Introduction
Welcome to Furs — Your Pet's Fur-sonal Diary, a pet care companion app
designed to help you track your pet's health, diary, reminders, and milestones all in one
beautiful place.
This Privacy Policy explains what information we collect when you use Furs, how we use it,
and the choices you have. We are committed to protecting your privacy and handling your data
with transparency and care.
The short version: We collect only what we need to provide the Furs service.
We do not sell your data. We do not use your data for advertising. Your pet's information
belongs to you.
a) Account Information
When you create a Furs account, we collect:
- Your name (provided during sign-up)
- Your email address (used for authentication and communication)
- Your phone number (optional, used for account recovery)
- Your location (city or area, optional, used for the Nearby Services feature)
- An encrypted password (we never store your password in plain text; authentication is managed by Supabase)
b) Pet Information
For each pet you add to Furs, we store:
- Pet name, type (dog, cat, rabbit, bird, camel, or other), breed, gender, and date of birth
- Pet weight and weight history
- Pet profile photos and diary photos or videos you upload
- Health records including vaccines, vet visits, medications, allergies, surgeries, grooming records, and weight logs
- Diary entries (captions, dates, photos, and videos you create)
- Appointment reminders you set up
- Microchip numbers and passport numbers — these sensitive fields are stored in our database and are only displayed within the app after you authenticate with your device's biometric (Face ID / Touch ID) or PIN. On web, a PIN is required to reveal them.
c) Location Information
- If you use the Nearby Services feature, we may request your approximate GPS location to show you pet services close to you.
- You can alternatively provide a city or area name instead of GPS.
- We do not continuously track your location in the background.
- Location preference is saved locally on your device only.
d) Device and Notification Information
- Push notification tokens via OneSignal, used to deliver pet care reminders and app updates you opt into.
- Device type and operating system version, used to ensure app compatibility.
e) Usage Information
We collect basic app interaction data to help us understand how the app is used and improve
the service. We do not currently use third-party analytics tools.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your Furs account and authenticate you securely
- Store and display your pet profiles, health records, diary entries, and reminders
- Send pet care reminders you set up (appointment alerts, vaccine due dates, follow-up notifications)
- Send birthday notifications for your pets
- Send relevant Furs updates and announcements via push notification or in-app messages (you can opt out at any time in your device settings)
- Show nearby pet services based on your location or area preference
- Personalise pet care tips based on your pet's species and the current season
- Improve the app based on how features are used
We do NOT:
- Sell your personal data to third parties
- Use your data for advertising or marketing by third parties
- Share your pet's health information with insurers, vets, or any other parties without your explicit consent
- Use automated decision-making or profiling that has legal or similarly significant effects on you
4. Data Storage and Security
We take the security of your data seriously. Here is how your data is protected:
- Database and Authentication: All app data is stored securely via Supabase, hosted on AWS infrastructure with industry-standard encryption at rest and in transit.
- Row-Level Security: Our database enforces row-level security policies, ensuring that each user can only read and write their own data. No other user can access your pets or records.
- Encrypted connections: All data is transmitted between your device and our servers over encrypted HTTPS connections.
- Sensitive documents: Microchip numbers and passport numbers require biometric authentication (Face ID, Touch ID, or device PIN) every time they are revealed in the app. On web, a PIN is required.
- Email: Transactional emails (account confirmation, password reset) are delivered via Resend.
- Push notifications: Delivered via OneSignal. Your push token is shared with OneSignal solely for notification delivery.
- Photos and media: Uploaded to Supabase Storage in a private bucket accessible only by your account.
In the event of a data breach affecting your personal information, we will notify affected
users within 72 hours of becoming aware of the breach, in accordance with
applicable data protection laws including UAE Federal Decree-Law No. 45 of 2021 and GDPR
where applicable.
While we implement strong security measures, no method of transmission over the internet or
electronic storage is 100% secure. We encourage you to use a strong, unique password for
your Furs account.
5. Data Retention
Your data is retained as long as your account remains active. Specifically:
- All pet profiles, health records, diary entries, and photos are stored until you delete them or your account.
- You can delete individual records, diary entries, or entire pet profiles at any time from within the app.
- When you request account deletion, a 7-day grace period applies during which you can reactivate your account simply by logging in again.
- After the 7-day grace period, all your data is permanently and irreversibly deleted, including all pet profiles, diary entries, health records, photos, and reminders.
- Aggregated, anonymised usage statistics (with no personal identifiers) may be retained for service improvement purposes.
6. Your Rights
You have the following rights regarding your personal data:
Access
You can view all your personal data and pet information at any time within the Furs app.
Correction
You can edit any of your account information or pet data at any time within the app.
Deletion
You can delete individual records, pet profiles, or your entire account at any time. Account deletion initiates a 7-day grace period as described above.
Data Portability
You can contact us to request an export of your personal data in a machine-readable format.
Opt-out of Notifications
You can disable push notifications at any time through your device's settings (Settings → Notifications → Furs).
UAE Residents
If you are a resident of the United Arab Emirates, you have rights under the
UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL),
including the right to access, correct, and request deletion of your personal data.
To exercise these rights, please contact us using the details in Section 10.
EU/EEA Residents (GDPR)
If you are located in the European Union or European Economic Area, you have additional rights
under the General Data Protection Regulation (GDPR), including the right to
object to processing and the right to lodge a complaint with your local supervisory authority.
Our legal basis for processing your data is the performance of our contract with you (providing
the Furs service) and your consent where applicable.
7. Children's Privacy
Furs is not directed at children under the age of 13 (or 16 in certain
jurisdictions). We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child under 13 has provided personal
information to Furs, please contact us immediately at the email address in Section 10.
We will promptly delete any such data upon verification.
8. Third-Party Services
Furs uses the following third-party services to operate. Each has its own privacy policy
that governs how they handle data shared with them:
We have entered into Data Processing Agreements with our key service providers (Supabase,
Resend, OneSignal) to ensure your data is handled in accordance with applicable privacy laws.
We only share the minimum data necessary with each provider to perform their specific function.
We do not authorise any of these providers to use your data for their own marketing purposes.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices,
technology, legal requirements, or other factors.
When we make significant changes, we will notify you by:
- Displaying a notice within the Furs app
- Sending an email to the address associated with your account
- Updating the "Last Updated" date at the top of this page
Your continued use of Furs after changes to this policy are posted constitutes your
acceptance of the revised terms. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or your
personal data — including requests for data access, correction, deletion, or export —
please contact us:
Furs — Independent Developer
Serving users in the UAE and GCC region.